Terms and Conditions

Offer to Purchase Terms
By sending an order through this website you are placing an offer to purchase selected products at the shown prices on this website. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endeavour to keep our information as accurate as possible. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

Security & Privacy
All orders are made through a secure web server. For expanded information on our secure server information please see our security page. We are committed to maintaining your privacy. For our full privacy statement please see our privacy policy.

Delivery Time Frame
After your order has been processed, you will be sent an email to confirm that this has been completed and the items have been sent. The average time for your order to be delivered to you is 3 - 14 days from confirmation of your delivery address and payment details.

Packing and Insurance
All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

Delivery Charges
Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts. Where it is difficult to work out freight charges, a message will appear indicating that we will contact you with freight costs. You can choose to not proceed with the order if the freight charges are not acceptable.

Payment Methods
We accept most major credit cards including Visa, Mastercard and American Express. You may also pay by direct deposit into our bank account or by eWay. 

We are unable to offer refunds for purchases made on this website.  Please select your purchases carefully.  We are happy to look at your concerns if there is a problem with your order however, but do not guarantee that we will offer replacement product or a refund. However, full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law .

Promotional codes and offers are available only available for the period specified in newsletters, vouchers or emails. Where multiple discounts or codes may be applicable to a product or order, the higher of these discounts will be applied at checkout.